Responsibilites
User Interviews
Research Synthesis
Personas
Sketches
Wireframes
Prototype
Project Type
Independent
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November - December 2022 (6 weeks)
The Client
bantu is a task administrive app where flood relief volunteers can efficiently keep track of their tasks, be aware of flood alerts, shelter bed availability, and update the administration whenever they need additional assistance.
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Problem
Flood relief volunteers are overwhelmed to efficiently monitor and keep up with the tasks due to their shelters and residents.
Solution
bantu, a task administrive app to keep track on tasks, flood alerts and any assistance needed.
Interviews
Users felt disorganized as every task and situation was documented on paper.
We conducted a total of 15 interviews to get a better understanding of who our users are. We made it a priority to find users who fall within the following categories:
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Flood relief volunteers
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Community Leaders in the neighbourhood
Personas
Andrew is an active NGO volunteer who is determined to help families affected by the flood
I created two personas based on our research synthesis. Andrew is our primary persona and represents the flood relief volunteer bantu is hoping to reach and build a positive experience for
User Journey
Designing for a seamless communication when time matters most.
The main goal of GirlCode is to allow female students find a suitable study partner easily so I kept the flow simple and direct with less pages as possible.
Sketches
How Might We…design a platform that allows bantu volunteers keep their head in the game?
I started to go through layouts that has the best visualization for important information such as assigned tasks, shelter capacity, shelter needs, and flood alerts.
Flows: brainstorming tasks layout, flood alerts and how to send help
Wireframes
Less is more.
Before focusing on visual design, I built out a low fidelity prototype to see if the designs were even successful. Would users find it intuitive? Am I addressing our users' pain points?
I particularly wanted to focus on having a task-focused flow and a flood alert. These features were the most important to efficiently communicate and relay actions needed for the flood rescue.
Usability Testing
Users struggled to send help quickly with a long user flow.
We conducted 2 rounds of usability testing. Our first round was for our low fidelity and the second round for the high fidelity.
Design Iterations
Improving the main dashboard, more visual, less words for quick response.
Based off of the usability testing feedback we received, we made multiple changes to address the user’s frustrations with our app.
Next Steps
How to continue bantu
This was my final UX project during my time at Google UX Design and I definitely learned a lot from the experience! 🎉
Address urgent help before it is too late.
How can we help those that need help first? How can we provide help more efficiently throughout the whole neighbourhood?
How can we make communication more effective?
Communication between help relief workers are the most important. We could start off by brainstorming ways to implement integrated chat system or GPS tracker with a simple click to ask for more help when emergency rises.